Accessibility Statement for BarryLends.com

Last updated: September 1, 2025
Website: www.BarryLends.com (“the Site”)
Owner/Operator: Barry Lends Mortgage Brokerage (“Barry Lends,” “we,” “us,” or “our”)

Barry Lends is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to ensure our Site is usable by people with disabilities and to improve the user experience for everyone.

Our Accessibility Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, cognitive and learning disabilities, and combinations thereof.

We also strive to align, where applicable, with Section 508 standards and the spirit of ADA Title III requirements for places of public accommodation.

Measures We Take

To support accessibility, we:

• Integrate accessibility into our design, content, and development life cycles.

• Use semantic HTML and ARIA where appropriate.

• Perform regular automated and manual testing (including keyboard-only and screen reader checks).

• Train staff involved in content creation, design, and development on accessibility best practices.

• Maintain an internal issue-tracking process to prioritize and remediate accessibility barriers.

• Designate an Accessibility Coordinator to oversee ongoing compliance efforts.

Accessibility Features on This Site

• Keyboard Navigation: All interactive components (menus, buttons, dialogs, forms, modals) are reachable and operable via keyboard (Tab, Shift+Tab, Enter, Space, Arrow keys, and Esc where appropriate).

• Visible Focus: A clear visual focus indicator shows which element is selected when navigating by keyboard.

• Headings & Landmarks: Proper heading structure (H1–H6) and landmark regions (header, nav, main, footer, complementary) help users understand page structure and allow assistive technologies to navigate efficiently.

• Skip Links: “Skip to main content” links help bypass repeated navigation.

• Text Alternatives: Informative images include descriptive alt text; decorative images are marked to be ignored by assistive technology.

• Color & Contrast: We use color combinations that meet WCAG contrast ratios. Color is never the sole means of conveying information.

• Forms & Input Assistance:

  • Labels are programmatically associated with inputs.

  • Field instructions and error messages are announced to assistive technologies and clearly displayed visually.

  • Errors can be reviewed and corrected without losing data.

• Resizable Text: Content supports browser zoom up to 200% without loss of functionality or content.

• Timing: If any time limits exist (e.g., for security), users are warned and offered options to extend or adjust.

• Multimedia: Where we publish video or audio, we provide captions and/or transcripts. Autoplay is avoided or muted by default.

• Consistent Navigation & Identification: Reusable components and icons are consistent across pages.

• Accessible Authentication: We avoid cognitive-function-only tests for login; alternatives are provided where needed (e.g., e-mail links, non-visual CAPTCHAs or user-service alternatives).

• Language: Pages declare the primary language; changes in language are identified where relevant.

Third-Party Platforms & Content

Our Site may link to or embed content and tools provided by third parties—such as loan application portals, rate calculators, maps, chat widgets, or scheduling tools. While we strive to ensure these are accessible, we do not control their code. If you encounter accessibility barriers within third-party content, please let us know so we can assist you or provide accessible alternatives.

Examples include (but are not limited to):

• Online mortgage application portals and document e-signature services

• Credit and rate calculators

• Interactive maps and location services

• Video hosting platforms

File Formats & Alternative Access

We aim to publish accessible HTML first. When we provide PDFs, Word, Excel, or PowerPoint files, we endeavor to ensure they are tagged and accessible. If you need any document in an alternative format (e.g., large print, tagged PDF, plain text, braille, or audio), contact us and we will provide it in a suitable format.

Browser & Assistive Technology Compatibility

This Site is designed to work with current versions of major browsers, including Chrome, Edge, Firefox, and Safari, and with widely used assistive technologies such as screen readers (JAWS, NVDA, VoiceOver), screen magnifiers, speech recognition tools, and operating system accessibility features.

Technical reliance: The Site relies on HTML, WAI-ARIA, CSS, and JavaScript to function. Please ensure JavaScript is enabled for full functionality.

Known Limitations

Despite our best efforts, some content may not yet fully meet our target standard. Common examples include:

• Older PDF documents that are not fully tagged

• Embedded third-party widgets with limited keyboard support

• Occasional missing or suboptimal alt text on legacy images

We prioritize remediation of these items as they are identified. If you find an issue, please report it so we can fix it promptly.

Feedback, Requests & Formal Complaints

Your feedback helps us improve. If you experience an accessibility barrier, need an accommodation, or want to request an alternative format, please contact us:

• Email: accessibility@barrylends.com

• Phone (Voice): (404) 850-6585 (Mon–Fri, 9:00 AM–6:00 PM ET)

• TTY/TDD: Dial 711 to connect with a Telecommunications Relay Service and ask to be connected to (404) 850-6585

• Mail: Barry Lends – Accessibility, 12230 El Camino Real, Ste 100, San Diego, CA, United States, 92130

What to include: the page URL, a description of the problem, your assistive technology/browser, and any helpful screenshots.
Response time: We aim to acknowledge requests within 2 business days and propose a resolution or workaround within 10 business days (complex issues may take longer, but we will keep you informed).
Escalation: If you believe your concern has not been adequately resolved, please indicate this in your reply so our Accessibility Coordinator can review and respond.

Ongoing Testing & Governance

• Assessment methods: self-evaluation, automated audits, and manual user-journey testing (including keyboard-only and screen reader tests).

• Remediation cadence: critical issues are addressed as soon as practicable; non-critical items are scheduled into upcoming release sprints.

• Procurement policy: we evaluate accessibility of third-party vendors and require WCAG 2.2 AA conformance where feasible. VPATs (Voluntary Product Accessibility Templates) may be requested from vendors.

• Training: design, content, and engineering staff receive periodic accessibility training and updates.

Tips for a Better Experience

• Zoom / Text Size: Increase page zoom (Ctrl/Cmd + “+”) or decrease (Ctrl/Cmd + “–”); reset with Ctrl/Cmd + “0”.

• Keyboard help: Use Tab to move forward, Shift+Tab to move backward, Enter/Space to activate buttons/links, Esc to close dialogs/menus.

• Reading preferences: Many browsers offer a “reader mode” for simplified layouts.

Commitment

Accessibility is a journey, not a checkbox. We are committed to continuous improvement so that everyone—customers, partners, and visitors—can access mortgage information and services with dignity and independence.

If you have questions about this statement or our accessibility program, please contact our Accessibility Coordinator at accessibility@barrylends.com.

Legal Disclaimer

Nothing in this statement should be construed as a guarantee of legal compliance or as legal advice. Requirements may evolve and vary by jurisdiction. We will continue to monitor developments and update our practices and this statement accordingly.

Thank you for visiting BarryLends.com. If there is anything we can do to improve your experience, please let us know.